Step 1: Validate

 

PROBLEM

(60 minutes)

 

 

Outcome: Break problems down, simply.

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Key question: What's the problem? It might not be what you think it is!

What's really going on?

Let's break it down into

bitesize chunks.

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We find perspective. 

Step 2: Understand

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PEOPLE

(60 minutes)

 

 

Outcome: Design solutions that work for people.

 

Key question: Who are the people? Problems are solved for humans first, then you can add technology. Let's build trust and get to know the people involved. 

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We listen. 

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Step 3: Solve

 

PROCESS

(60 minutes)

 

 

Outcome: Get moving and take action!

 

Key question: How? Brain-storm, test, and learn. There are no perfect solutions, there are many good options. You know your business best, I give you a helping hand.

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We solve, improve or accept.